:root{--bg:#f6f8f8;--panel:#fff;--text:#241d1d;--muted:#687276;--line:#e3e8e9;--brand:#78c4ce;--brand-dark:#58aeb9;--brand-lime:#c8d900;--brand-orange:#ffb400;--ink:#241d1d;--nav:#1f1a1a;--nav2:#2d2626;--success:#067647;--success-bg:#ecfdf3;--warning:#b54708;--warning-bg:#fffaeb;--danger:#b42318;--danger-bg:#fef3f2;--info:#175cd3;--info-bg:#eff8ff;--shadow:0 8px 28px rgba(16,24,40,.07);--radius:14px}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.app-shell{min-height:100vh;display:grid;grid-template-columns:245px minmax(0,1fr)}.sidebar{background:linear-gradient(180deg,var(--nav),var(--nav2));color:#fff;position:sticky;top:0;height:100vh;padding:18px 14px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:11px;padding:7px 9px 20px}.brand-logo-wrap{display:flex;background:#fff;border-radius:10px;padding:6px 8px;width:154px}.brand-logo{display:block;width:100%;height:auto}.brand-lucerna{display:block}.brand-service{display:block;color:#cbd5d1;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;margin:6px 8px 0}.brand strong{display:block;font-size:16px;line-height:1.1}.brand small{display:block;color:#98a2b3;font-size:11px;margin-top:2px}.nav{display:grid;gap:4px}.nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:9px;color:#cbd5e1;font-weight:600}.nav a span{width:20px;text-align:center;color:#98a2b3}.nav a:hover,.nav a.active{background:#ffffff12;color:#fff}.nav a.active span{color:#84a5ff}.nav-section{text-transform:uppercase;letter-spacing:.08em;color:#667085;font-size:10px;font-weight:800;padding:22px 12px 6px}.sidebar-footer{margin-top:auto;border-top:1px solid #ffffff16;padding:15px 8px 4px}.profile-chip{display:flex;gap:10px;align-items:center;min-width:0}.profile-chip>div{min-width:0}.profile-chip strong,.profile-chip small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profile-chip strong{font-size:12px}.profile-chip small{font-size:10px;color:#98a2b3}.avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#344054;font-weight:800;flex:0 0 auto}.link-button{border:0;background:none;color:#98a2b3;padding:9px 0 0;cursor:pointer;font-size:12px}.link-button:hover{color:#fff}.main{min-width:0}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 26px;position:sticky;top:0;z-index:10}.topbar-title{font-size:16px;font-weight:750}.topbar-actions{margin-left:auto}.page{padding:26px;max-width:1550px;margin:0 auto}.mobile-menu{display:none;border:0;background:none;font-size:22px;margin-right:10px}.public-shell{min-height:100vh;background:radial-gradient(circle at 15% 10%,#eaf0ff,transparent 32%),linear-gradient(135deg,#f8fafc,#eef2f8);padding:40px 18px}.public-card{max-width:980px;margin:0 auto;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow);overflow:hidden}.public-grid{display:grid;grid-template-columns:1.08fr .92fr}.public-hero{background:linear-gradient(150deg,#211b1b,#34302f);color:#fff;padding:50px}.public-logo{background:#fff;border-radius:14px;padding:10px 14px;display:inline-flex;margin-bottom:28px}.public-logo img{width:210px;max-width:100%;height:auto;display:block}.public-hero h1{font-size:34px;line-height:1.12;margin:0 0 14px}.public-hero p{color:#cbd5e1;font-size:15px;max-width:440px}.feature-list{display:grid;gap:12px;margin-top:28px}.feature{display:flex;gap:10px;color:#e2e8f0}.feature b{color:var(--brand-lime)}.public-form{padding:44px}.public-form h2{margin:0 0 7px;font-size:24px}.public-form>p{color:var(--muted);margin:0 0 24px}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 2px 10px rgba(16,24,40,.025)}.card-header{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px}.card-header h2,.card-header h3{margin:0;font-size:15px}.card-body{padding:20px}.grid{display:grid;gap:18px}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.stack{display:grid;gap:16px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:22px}.stat{padding:19px 20px}.stat .label{font-size:12px;color:var(--muted);font-weight:650}.stat .value{font-size:28px;font-weight:800;line-height:1.15;margin-top:8px}.stat .hint{font-size:11px;color:var(--muted);margin-top:5px}.section-head{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:16px}.section-head h1,.section-head h2{margin:0}.section-head h1{font-size:22px}.section-head p{margin:3px 0 0;color:var(--muted)}.toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center}.toolbar .field{margin:0}.btn{appearance:none;border:1px solid #d0d5dd;background:#fff;color:#344054;border-radius:9px;padding:9px 13px;font-weight:650;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:7px}.btn:hover{background:#f9fafb}.btn-primary{background:var(--brand);color:#fff;border-color:var(--brand)}.btn-primary:hover{background:var(--brand-dark)}.btn-danger{background:#fff;color:var(--danger);border-color:#fecdca}.btn-danger:hover{background:var(--danger-bg)}.btn-success{background:var(--success);color:#fff;border-color:var(--success)}.btn-sm{padding:7px 10px;font-size:12px}.btn-block{width:100%}.field{display:grid;gap:6px;margin-bottom:15px}.field label{font-size:12px;font-weight:700;color:#344054}.field small{color:var(--muted)}.input,.select,.textarea{width:100%;border:1px solid #d0d5dd;border-radius:9px;background:#fff;color:#101828;padding:10px 11px;outline:none;transition:.15s}.textarea{min-height:125px;resize:vertical}.input:focus,.select:focus,.textarea:focus{border-color:#84adff;box-shadow:0 0 0 3px #eff4ff}.inline-fields{display:flex;gap:10px;flex-wrap:wrap}.inline-fields>*{flex:1 1 170px}.checkbox{display:flex;align-items:center;gap:8px}.table-wrap{overflow:auto}.table{width:100%;border-collapse:separate;border-spacing:0}.table th{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:#667085;background:#f9fafb;text-align:left;padding:11px 13px;border-bottom:1px solid var(--line);white-space:nowrap}.table td{padding:13px;border-bottom:1px solid #eef1f5;vertical-align:middle}.table tr:last-child td{border-bottom:0}.table tbody tr:hover{background:#fafbfc}.table .subject{font-weight:700;max-width:430px}.subtle{font-size:12px;color:var(--muted)}.badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:4px 8px;font-size:11px;font-weight:750;white-space:nowrap;background:#f2f4f7;color:#475467}.badge-new,.badge-assigned{background:var(--info-bg);color:var(--info)}.badge-in_progress,.badge-todo{background:#eef4ff;color:#3538cd}.badge-waiting_user,.badge-waiting_third_party,.badge-waiting,.badge-review{background:var(--warning-bg);color:var(--warning)}.badge-resolved,.badge-completed{background:var(--success-bg);color:var(--success)}.badge-closed,.badge-archived,.badge-cancelled{background:#f2f4f7;color:#475467}.badge-blocked{background:var(--danger-bg);color:var(--danger)}.priority-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:5px;background:#98a2b3}.priority-high .priority-dot{background:#f79009}.priority-urgent .priority-dot{background:#f04438}.priority-low .priority-dot{background:#12b76a}.flash{max-width:1550px;margin:0 auto 16px;padding:12px 14px;border-radius:10px;border:1px solid}.public-shell>.flash{max-width:980px}.flash-success{background:var(--success-bg);color:var(--success);border-color:#abefc6}.flash-error{background:var(--danger-bg);color:var(--danger);border-color:#fecdca}.flash-warning{background:var(--warning-bg);color:var(--warning);border-color:#fedf89}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:20px}.conversation{display:grid;gap:12px}.message{border:1px solid var(--line);border-radius:12px;background:#fff;overflow:hidden}.message.internal{background:#fffbeb;border-color:#fedf89}.message-head{display:flex;justify-content:space-between;gap:12px;padding:11px 14px;background:#fbfcfd;border-bottom:1px solid var(--line)}.message.internal .message-head{background:#fff8db}.message-author{font-weight:750}.message-body{padding:15px;white-space:pre-wrap;word-break:break-word}.message-files{border-top:1px dashed var(--line);padding:10px 14px;display:flex;gap:8px;flex-wrap:wrap}.file-chip{font-size:11px;border:1px solid var(--line);border-radius:7px;padding:5px 8px;background:#fff}.meta-list{display:grid;gap:0}.meta-row{display:grid;grid-template-columns:115px 1fr;gap:12px;padding:10px 0;border-bottom:1px solid #eef1f5}.meta-row:last-child{border-bottom:0}.meta-row dt{color:var(--muted);font-size:12px}.meta-row dd{margin:0;font-weight:600}.timeline{display:grid;gap:12px}.timeline-item{display:grid;grid-template-columns:12px 1fr;gap:10px}.timeline-dot{width:8px;height:8px;border-radius:50%;background:#84adff;margin-top:6px}.timeline-item p{margin:0}.timeline-item small{color:var(--muted)}.progress{height:8px;background:#eaecf0;border-radius:999px;overflow:hidden}.progress>span{display:block;height:100%;background:linear-gradient(90deg,#3268ff,#6290ff);border-radius:999px}.checklist{display:grid;gap:8px}.check-item{display:flex;align-items:flex-start;gap:9px;padding:9px 10px;border:1px solid var(--line);border-radius:9px;background:#fff}.check-item.done .check-label{text-decoration:line-through;color:var(--muted)}.check-item form{margin:0}.check-toggle{width:20px;height:20px;border:1px solid #b8c1d1;border-radius:6px;background:#fff;cursor:pointer}.check-item.done .check-toggle{background:#12b76a;border-color:#12b76a;color:#fff}.people{display:flex;flex-wrap:wrap;gap:7px}.person-pill{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:999px;padding:5px 9px;background:#fff;font-size:12px}.mini-avatar{width:21px;height:21px;border-radius:50%;background:#eef2ff;color:#3538cd;display:grid;place-items:center;font-size:10px;font-weight:800}.is-overdue{color:var(--danger)!important;font-weight:700}.is-due-soon{color:var(--warning)!important;font-weight:700}.empty-state{background:#fff;border:1px solid var(--line);border-radius:16px;padding:55px 24px;text-align:center;max-width:760px;margin:40px auto;box-shadow:var(--shadow)}.empty-state .empty-icon{font-size:42px}.empty-state h1{margin:14px 0 6px}.empty-state p{color:var(--muted);margin:0 0 20px}.admin-nav{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:20px}.admin-nav a{background:#fff;border:1px solid var(--line);padding:8px 11px;border-radius:8px;font-weight:650}.code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:#f2f4f7;padding:2px 6px;border-radius:6px;font-size:12px}.split{display:grid;grid-template-columns:1fr 1fr;gap:18px}.divider{height:1px;background:var(--line);margin:22px 0}.help-box{padding:13px 14px;border:1px solid #b2ddff;background:#eff8ff;border-radius:10px;color:#175cd3;font-size:12px}.danger-box{padding:13px 14px;border:1px solid #fecdca;background:#fef3f2;border-radius:10px;color:#b42318;font-size:12px}.kbd{border:1px solid #d0d5dd;border-bottom-width:2px;border-radius:5px;padding:1px 5px;background:#fff;font-size:11px}.task-card{padding:16px;display:grid;gap:10px}.task-card .task-title{font-weight:750}.task-card .task-meta{display:flex;flex-wrap:wrap;gap:12px;color:var(--muted);font-size:12px}.nowrap{white-space:nowrap}.text-right{text-align:right}.mt-0{margin-top:0}.mb-0{margin-bottom:0}.mt-2{margin-top:12px}.mt-3{margin-top:18px}.muted{color:var(--muted)}.strong{font-weight:750}.w-100{width:100%}
@media(max-width:1100px){.stats{grid-template-columns:repeat(2,1fr)}.ticket-layout{grid-template-columns:1fr}.grid-4{grid-template-columns:repeat(2,1fr)}}
@media(max-width:800px){.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;left:-270px;width:245px;transition:.2s}.sidebar.open{left:0}.mobile-menu{display:block}.page{padding:18px}.topbar{padding:0 18px}.grid-2,.grid-3,.grid-4,.split{grid-template-columns:1fr}.public-grid{grid-template-columns:1fr}.public-hero{padding:32px}.public-form{padding:30px}.table .hide-mobile{display:none}}
@media(max-width:520px){.stats{grid-template-columns:1fr}.public-shell{padding:14px 8px}.public-card{border-radius:14px}.page{padding:14px}.section-head{align-items:flex-start;flex-direction:column}.toolbar{width:100%}.toolbar>*{width:100%}.btn{width:100%}}
.kb-card{transition:transform .12s,box-shadow .12s}.kb-card:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.kb-card h3{font-size:16px;margin:12px 0 7px}.kb-card p{color:var(--muted);margin:0 0 16px}.kb-article{font-size:15px;line-height:1.75;white-space:normal;max-width:980px}.kb-editor{min-height:430px}.metric-list{display:grid;gap:0}.metric-list>div{display:flex;justify-content:space-between;gap:15px;padding:10px 0;border-bottom:1px solid #eef1f5}.metric-list>div:last-child{border-bottom:0}.big-metric{font-size:32px;font-weight:800;line-height:1.1}

.department-tabs{display:flex;gap:8px;overflow:auto;padding:2px 0 14px;margin-bottom:2px}.department-tab{display:flex;align-items:center;gap:9px;border:1px solid var(--line);background:#fff;padding:9px 12px;border-radius:10px;font-weight:700;white-space:nowrap}.department-tab:hover{border-color:var(--brand)}.department-tab.active{border-color:var(--brand);box-shadow:0 0 0 3px rgba(120,196,206,.18);background:#f4fcfd}.department-count{min-width:22px;height:22px;border-radius:999px;background:#eef2f2;color:#475467;display:grid;place-items:center;font-size:11px}.department-tab.active .department-count{background:var(--brand);color:#102a2d}.ticket-search{max-width:560px}.empty-inline{padding:28px;text-align:center;color:var(--muted)}
.reply-card{overflow:visible}.reply-addressbar{background:#f8faf9;border-bottom:1px solid var(--line)}.reply-line{display:flex;align-items:center;gap:10px;min-height:48px;padding:8px 18px;border-bottom:1px solid #edf0ef}.reply-line:last-child{border-bottom:0}.sender-pill{background:#e7eceb;border-radius:9px;padding:7px 10px}.link-button-inline{margin-left:auto;border:0;background:transparent;color:#2456d8;cursor:pointer;font-weight:700}.link-button-inline+.link-button-inline{margin-left:0}.recipient-row{display:grid;grid-template-columns:42px 1fr;align-items:start;gap:8px;padding:8px 18px;border-bottom:1px solid #edf0ef}.recipient-row>label{font-weight:700;padding-top:8px}.is-hidden{display:none!important}.ajax-token-field{position:relative;display:flex;align-items:center;gap:6px;flex-wrap:wrap;border:1px solid #d0d5dd;background:#fff;border-radius:9px;min-height:40px;padding:4px 8px}.token-list{display:flex;gap:5px;flex-wrap:wrap}.mail-token{display:inline-flex;align-items:center;gap:5px;background:#edf8fa;border:1px solid #c9e8ec;border-radius:999px;padding:4px 8px;font-size:12px}.mail-token button{border:0;background:none;cursor:pointer;color:#667085;font-size:16px;line-height:1}.token-input{border:0;outline:0;min-width:180px;flex:1;padding:5px;background:transparent}.ajax-single-select{position:relative}.selected-user{font-size:12px;color:var(--muted);margin-top:6px}.ajax-results{display:none;position:absolute;z-index:60;left:0;right:0;top:calc(100% + 4px);max-height:320px;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 14px 40px rgba(20,30,30,.14)}.ajax-results.open{display:block}.ajax-result{width:100%;display:grid;text-align:left;border:0;border-bottom:1px solid #eef1f1;background:#fff;padding:9px 11px;cursor:pointer}.ajax-result:hover{background:#f4fbfc}.ajax-result strong{font-size:13px}.ajax-result span,.ajax-result small{font-size:11px;color:var(--muted)}.ajax-empty{padding:12px;color:var(--muted)}
.editor-shell{position:relative;border:1px solid #d0d5dd;border-radius:10px;background:#fff;overflow:visible}.editor-toolbar{display:flex;gap:3px;align-items:center;flex-wrap:wrap;padding:7px 8px;border-bottom:1px solid var(--line);background:#fbfcfc;border-radius:10px 10px 0 0}.editor-toolbar button{border:0;background:transparent;border-radius:6px;padding:6px 8px;cursor:pointer}.editor-toolbar button:hover{background:#edf2f2}.editor-separator{height:22px;width:1px;background:var(--line);margin:0 3px}.rich-editor{min-height:210px;padding:14px 16px;outline:none;line-height:1.6}.rich-editor:empty:before{content:attr(data-placeholder);color:#98a2b3;pointer-events:none}.rich-editor img,.rich-message img{max-width:100%;height:auto;border-radius:8px}.rich-editor .mention,.rich-message .mention{display:inline-block;background:#e7f6f8;color:#17616b;border-radius:6px;padding:0 4px;font-weight:700}.mention-popover{top:96px;left:16px;right:auto;width:min(420px,calc(100% - 32px))}.reply-footer{display:flex;gap:14px;justify-content:space-between;align-items:center;padding:12px 18px;border-top:1px solid var(--line);background:#fbfcfc}.send-actions{display:flex;gap:8px;align-items:center}.send-action-select{min-width:290px}.compact-field{max-width:390px}.message-recipients{display:flex;gap:5px;flex-wrap:wrap;padding:8px 14px;border-top:1px dashed var(--line);background:#fbfcfc}.recipient-chip{font-size:10px;background:#f2f4f4;border-radius:999px;padding:3px 7px}.identity-badges{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.rich-message{white-space:normal}.rich-message p:first-child{margin-top:0}.rich-message p:last-child{margin-bottom:0}
.sync-status{display:inline-flex;gap:6px;align-items:center}.sync-dot{width:8px;height:8px;border-radius:50%;background:#98a2b3}.sync-ok .sync-dot{background:#12b76a}.sync-running .sync-dot{background:#f79009}.sync-error .sync-dot{background:#f04438}.user-group-label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:800;margin:20px 0 8px}.identity-tag{display:inline-flex;border-radius:999px;padding:3px 7px;background:#f0f5f5;font-size:10px;font-weight:700;margin-left:5px}
@media(max-width:800px){.reply-footer{align-items:stretch;flex-direction:column}.send-actions{width:100%;flex-direction:column}.send-action-select{min-width:0;width:100%}.recipient-row{grid-template-columns:1fr}.reply-line{flex-wrap:wrap}.mention-popover{width:calc(100% - 32px)}}

/* v1.1.5 Lucerna polish */
:root{--lucerna-teal:#79c7d0;--lucerna-lime:#cddd00;--lucerna-yellow:#fdbb00;--lucerna-ink:#231f20}
.sidebar{background:linear-gradient(180deg,#172523 0%,#1f302d 100%)}
.nav a.active{background:rgba(121,199,208,.18);box-shadow:inset 3px 0 0 var(--lucerna-lime)}
.btn-primary{background:linear-gradient(135deg,var(--lucerna-teal),#58aeb9);border-color:#58aeb9;color:#102526}.btn-primary:hover{filter:brightness(.97)}
.topbar{border-bottom:1px solid #e5ecea;background:rgba(255,255,255,.96);backdrop-filter:blur(10px)}
.card{border-color:#e2e9e7;box-shadow:0 8px 24px rgba(35,31,32,.045)}
.rich-message table,.rich-editor table{border-collapse:collapse;width:auto;max-width:100%;margin:12px 0}.rich-message th,.rich-message td,.rich-editor th,.rich-editor td{border:1px solid #cfd8d6;padding:7px 9px;vertical-align:top}.rich-message th,.rich-editor th{background:#f1f8f7}.rich-message ul,.rich-message ol,.rich-editor ul,.rich-editor ol{padding-left:24px}.rich-message blockquote,.rich-editor blockquote{margin:12px 0;padding:9px 14px;border-left:4px solid var(--lucerna-teal);background:#f4fbfa;color:#344054}.rich-message h1,.rich-message h2,.rich-message h3,.rich-editor h1,.rich-editor h2,.rich-editor h3{line-height:1.25;margin:18px 0 8px}.editor-toolbar{position:sticky;top:0;z-index:4}.editor-toolbar button{font-size:12px;border:1px solid transparent}.editor-toolbar button:hover{border-color:#d8e7e4;background:#f0f9f8}

.known-user{border-bottom:1px dotted #4c9ca6;cursor:pointer}.profile-popover{display:none;position:absolute;z-index:9999;width:310px;background:#fff;border:1px solid #dce6e4;border-radius:12px;box-shadow:0 18px 50px rgba(22,37,35,.18);padding:13px 14px}.profile-popover.open{display:grid;gap:3px}.profile-popover>span{font-size:12px;color:var(--muted)}.profile-grid{display:grid;grid-template-columns:80px 1fr;gap:5px 9px;margin-top:9px;padding-top:9px;border-top:1px solid #edf1f0;font-size:12px}.profile-grid b{color:#667085}

/* v1.1.6 — faithful e-mail rendering + refined Lucerna ticket experience */
.ticket-layout .message{border-radius:16px;border-color:#dfe9e7;box-shadow:0 4px 18px rgba(27,58,54,.045)}
.ticket-layout .message-head{background:linear-gradient(180deg,#fbfefd,#f5faf9);padding:13px 16px}
.ticket-layout .message-body.rich-message{padding:18px 18px 20px;background:#fff;overflow-x:auto;line-height:1.55;color:#172b28}
.rich-message table{max-width:100%;margin:14px 0;border-collapse:collapse}
.rich-message table td,.rich-message table th{white-space:normal;word-break:normal;overflow-wrap:anywhere}
.rich-message table[width]{max-width:100%}
.rich-message caption{caption-side:top;text-align:left;font-weight:700;margin-bottom:6px}
.rich-message p{margin:0 0 12px}.rich-message div+div{margin-top:2px}
.rich-message ul,.rich-message ol{margin:8px 0 12px;padding-left:28px}
.rich-message li{margin:3px 0}
.rich-message a{color:#246b75;text-decoration:underline;text-underline-offset:2px}
.rich-message hr{border:0;border-top:1px solid #dbe7e5;margin:18px 0}
.rich-message img{max-width:100%;height:auto}
.known-user{border-bottom:1px dotted #419aa6;background:linear-gradient(180deg,transparent 66%,rgba(120,196,206,.18) 66%);border-radius:2px;cursor:pointer;transition:background .12s ease}
.known-user:hover,.known-user:focus{background:rgba(120,196,206,.22);outline:none}
.profile-popover{border-top:4px solid var(--lucerna-teal);box-shadow:0 20px 55px rgba(28,54,51,.20)}
.reply-card{border-radius:16px;box-shadow:0 8px 26px rgba(24,53,49,.06)}
.editor-toolbar{background:linear-gradient(180deg,#fbfefd,#f5faf9);gap:5px;padding:8px 10px}
.editor-toolbar button{min-height:32px;color:#27423f}
.rich-editor{min-height:240px;font-size:14px;background:#fff}
.sidebar{box-shadow:10px 0 35px rgba(18,35,32,.06)}
.nav a.active{background:linear-gradient(90deg,rgba(120,196,206,.20),rgba(200,217,0,.08));box-shadow:inset 3px 0 0 var(--brand)}
.card{border-color:#dfe8e6}
.page-title h1{letter-spacing:-.02em}
.editor-select{height:32px;border:1px solid #d6e2df;border-radius:7px;background:#fff;padding:0 8px;color:#29413e;font-size:12px}
.editor-color{height:32px;min-width:34px;display:inline-flex;align-items:center;justify-content:center;position:relative;border:1px solid transparent;border-radius:6px;font-weight:800;cursor:pointer}.editor-color:hover{background:#edf5f3;border-color:#d8e7e4}.editor-color input{position:absolute;opacity:0;inset:0;width:100%;height:100%;cursor:pointer}.editor-highlight{font-weight:500}


/* v1.2.0 — service management, portal, chat and assignment UX */
.portal-shell{width:min(1240px,100%);margin:0 auto}.portal-top{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 0 26px}.portal-brand{display:flex;align-items:center;gap:14px;font-weight:800;font-size:16px}.portal-brand img{width:154px;max-height:58px;object-fit:contain;background:#fff;border-radius:12px;padding:7px 9px;box-shadow:0 5px 20px rgba(35,31,32,.06)}.portal-brand span{padding-left:13px;border-left:1px solid #d7e5e2;color:#33534e}.portal-hero{position:relative;overflow:hidden;display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,.6fr);gap:38px;align-items:center;background:linear-gradient(135deg,#19312d 0%,#235047 55%,#2a6764 100%);border-radius:28px;padding:56px 58px;color:#fff;box-shadow:0 24px 60px rgba(27,62,56,.18)}.portal-hero.compact{grid-template-columns:1fr;padding:42px 48px}.portal-hero h1{font-size:clamp(34px,5vw,58px);line-height:1.02;letter-spacing:-.04em;margin:7px 0 18px;max-width:720px}.portal-hero.compact h1{font-size:42px}.portal-hero p{font-size:17px;color:#dcebe8;max-width:720px;margin:0 0 24px}.eyebrow{text-transform:uppercase;letter-spacing:.11em;font-weight:850;font-size:11px;color:var(--brand-lime)}.portal-hero-art{position:relative;height:230px}.portal-hero-art span{position:absolute;border-radius:50%;filter:saturate(1.1)}.portal-hero-art span:nth-child(1){width:145px;height:145px;right:34px;top:5px;background:var(--brand-lime)}.portal-hero-art span:nth-child(2){width:112px;height:112px;left:26px;bottom:5px;background:var(--brand)}.portal-hero-art span:nth-child(3){width:92px;height:92px;left:18px;top:0;background:var(--brand-orange)}.portal-hero-art:after{content:"";position:absolute;width:126px;height:126px;border:11px solid #fff;left:70px;top:54px}.portal-section{padding:38px 0 4px}.portal-section h2{font-size:24px;letter-spacing:-.02em}.portal-dept,.kb-card{transition:transform .14s ease,box-shadow .14s ease,border-color .14s ease}.portal-dept:hover,.kb-card:hover{transform:translateY(-2px);border-color:#b9dcda;box-shadow:0 16px 34px rgba(31,65,59,.09)}.portal-dept h3,.kb-card h3{margin:12px 0 8px}.portal-dept p{color:var(--muted);min-height:43px}.dept-icon{width:44px;height:44px;border-radius:13px;display:grid;place-items:center;font-weight:900;background:linear-gradient(135deg,var(--brand),#bfe9e6);color:#163c39}.portal-article{width:min(860px,100%);margin:22px auto;background:#fff;border:1px solid var(--line);border-radius:22px;padding:36px;box-shadow:var(--shadow)}.portal-article h1{font-size:34px;letter-spacing:-.03em}.hours-list{display:grid;gap:0}.hours-list>div{display:flex;justify-content:space-between;gap:16px;padding:9px 0;border-bottom:1px solid #edf1f0}.online-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#12b76a;box-shadow:0 0 0 4px rgba(18,183,106,.12);margin-right:6px}

.assignee-list{display:grid;gap:8px}.assignee-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:9px;align-items:center;border:1px solid #e4ebea;border-radius:11px;padding:9px 10px;background:#fbfdfc}.avatar-sm{width:30px;height:30px;font-size:11px;background:#dff2f3;color:#23575b}.assignee-main{min-width:0}.assignee-main strong,.assignee-main small,.assignee-main span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assignee-main strong{font-size:12px}.assignee-main small,.assignee-main span{font-size:10px;color:var(--muted)}.icon-btn{border:0;background:#eef4f3;border-radius:7px;width:28px;height:28px;cursor:pointer}.icon-btn.danger{color:var(--danger)}.empty-mini{font-size:12px;color:var(--muted);padding:10px;border:1px dashed #d9e2e0;border-radius:9px;text-align:center}.reply-hint-row{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:11px;margin-top:8px}.reply-hint-row a{color:#357a82;font-weight:700}.category-level{margin-top:6px}.category-level:first-of-type{margin-top:0}.category-admin-row{display:grid;grid-template-columns:48px minmax(180px,1fr) minmax(220px,1.3fr) 100px auto auto;gap:10px;align-items:end;padding:11px;border:1px solid #e6edeb;border-radius:11px}.category-level-badge{align-self:center;width:38px;height:38px;border-radius:10px;display:grid;place-items:center;background:#e6f5f4;color:#2d6f73;font-weight:900}.category-admin-row.level-2{margin-left:22px}.category-admin-row.level-3{margin-left:44px}.category-admin-row.level-4{margin-left:66px}.category-active{align-self:center;margin-bottom:9px}.settings-panel{padding:14px 16px;background:#f7fbfa;border:1px solid #dfeae8;border-radius:12px;margin:6px 0 15px}.share-link-box{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px}.signature-editor{border:1px solid #d0d5dd;border-radius:10px;background:#fff;overflow:hidden}.signature-toolbar{display:flex;gap:4px;padding:6px 8px;background:#f7faf9;border-bottom:1px solid var(--line)}.signature-toolbar button{border:0;background:transparent;border-radius:6px;padding:5px 8px;cursor:pointer}.signature-toolbar button:hover{background:#eaf3f2}.simple-rich{min-height:135px;padding:12px;outline:none}.simple-rich:focus{box-shadow:inset 0 0 0 2px rgba(120,196,206,.24)}

.hours-editor{display:grid;gap:7px}.hours-row{display:grid;grid-template-columns:130px 1fr 1fr 120px;gap:12px;align-items:center;padding:8px 0;border-bottom:1px solid #edf1f0}.hours-row label>span{display:block;font-size:10px;color:var(--muted);margin-bottom:3px}.closure-item{display:flex;justify-content:space-between;gap:16px;border:1px solid #e3eae8;border-radius:10px;padding:11px}.closure-item p{margin:4px 0 0}.chat-panel{display:grid;grid-template-rows:minmax(360px,62vh) auto;background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden;box-shadow:var(--shadow)}.chat-messages{overflow-y:auto;padding:22px;display:flex;flex-direction:column;gap:10px;background:linear-gradient(180deg,#f7fbfa,#fff)}.chat-bubble{max-width:min(720px,80%);align-self:flex-start;background:#fff;border:1px solid #dfe9e7;border-radius:6px 16px 16px 16px;padding:10px 13px;box-shadow:0 3px 10px rgba(30,60,55,.04)}.chat-bubble.mine{align-self:flex-end;background:#e7f6f5;border-color:#c1e2df;border-radius:16px 6px 16px 16px}.chat-bubble strong{display:block;font-size:11px;color:#3f6661;margin-bottom:3px}.chat-bubble p{margin:0}.chat-bubble small{display:block;margin-top:4px;font-size:9px;color:var(--muted)}.chat-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;padding:12px;border-top:1px solid var(--line)}.chat-compose .textarea{min-height:50px}.chat-row h3{margin:10px 0 4px}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:7px}.status-waiting{background:#f79009}.status-active{background:#12b76a}.status-closed{background:#98a2b3}

.sidebar-footer-actions{display:flex;justify-content:space-between;align-items:flex-end;gap:10px}.sidebar-footer-actions form{margin:0}.profile-chip:hover strong{color:var(--brand)}.mb-2{margin-bottom:12px!important}

@media(max-width:1100px){.portal-hero{grid-template-columns:1fr}.portal-hero-art{display:none}.category-admin-row{grid-template-columns:42px 1fr 1fr}.category-admin-row>*:nth-child(n+4){grid-column:auto}.category-admin-row.level-2,.category-admin-row.level-3,.category-admin-row.level-4{margin-left:0}}
@media(max-width:800px){.portal-top{align-items:flex-start;flex-direction:column}.portal-hero,.portal-hero.compact{padding:34px 26px;border-radius:20px}.portal-hero h1,.portal-hero.compact h1{font-size:34px}.portal-section .grid-3,.portal-section.grid-2{grid-template-columns:1fr}.category-admin-row{grid-template-columns:1fr}.hours-row{grid-template-columns:1fr 1fr}.hours-row>strong{grid-column:1/-1}.chat-bubble{max-width:92%}}
.ajax-picker{position:relative}.picker-input-row{display:flex;gap:8px;align-items:center}.picker-input-row .input{flex:1}

/* Persistent department workspace switcher */
.department-switcher{display:flex;align-items:center;gap:8px;margin-right:18px;padding-right:18px;border-right:1px solid var(--line)}
.department-switcher-label{font-size:11px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}
.department-switcher-select{min-width:185px;max-width:260px;padding:7px 34px 7px 10px;font-weight:750;border-color:#cfe5e8;background:#f7fcfc}
.department-switcher-select:hover{border-color:var(--brand)}
.topbar-context{font-weight:600;color:var(--muted);font-size:13px}
@media(max-width:900px){.department-switcher-label,.topbar-context{display:none}.department-switcher{margin-right:10px;padding-right:10px}.department-switcher-select{min-width:135px;max-width:170px}.topbar-title{display:none}}

.group-chip-list{display:flex;gap:6px;flex-wrap:wrap}.group-chip{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;background:#eef8f6;border:1px solid #d3ebe6;color:#2b625e;font-size:10px;font-weight:750}.profile-groups{display:flex!important;gap:4px;flex-wrap:wrap}.profile-groups em{font-style:normal;padding:2px 6px;border-radius:999px;background:#eef8f6;color:#2b625e;font-size:9px}.profile-groups small{align-self:center;color:var(--muted)}

/* v1.2.6 user directory & group presentation */
.user-profile-link{color:inherit;text-decoration:none}.user-profile-link:hover{text-decoration:underline;text-decoration-color:var(--lucerna-teal);text-underline-offset:3px}.user-card-head{gap:14px}.user-card-head>div{min-width:0}.small-link{font-size:12px;font-weight:700;color:var(--lucerna-teal);text-decoration:none}.small-link:hover{text-decoration:underline}.group-list{list-style:none;margin:0;padding:0;display:grid;gap:7px}.group-list li{display:flex;align-items:flex-start;gap:9px;padding:9px 11px;border:1px solid #e4ecea;border-radius:9px;background:#fbfdfd;color:#27423f;line-height:1.35}.group-list li:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--lucerna-teal);margin-top:5px;flex:0 0 auto}.group-list.compact{gap:5px}.group-list.compact li{padding:6px 9px;font-size:12px}.group-list.full{counter-reset:group}.group-list.full li{display:grid;grid-template-columns:minmax(220px,1fr) minmax(220px,.7fr);gap:14px;padding:12px 14px}.group-list.full li:before{display:none}.group-list-main{display:grid;gap:2px;min-width:0}.group-list-meta{display:flex;justify-content:flex-end;align-items:center;gap:7px;flex-wrap:wrap;color:var(--muted);font-size:11px}.group-list-meta>span{padding:3px 7px;border-radius:999px;background:#eef6f4}.group-list-meta code{font-size:10px;word-break:break-all}.detail-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}.detail-list>li,.detail-list-row{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #edf1f0}.detail-list>li:last-child,.detail-list-row:last-child{border-bottom:0}.detail-list-row{display:grid;color:inherit;text-decoration:none}.detail-list-row:hover strong{color:var(--lucerna-teal)}.detail-list-row span{font-size:11px;color:var(--muted)}.break-all{word-break:break-all}.user-profile-layout{align-items:start}
@media(max-width:820px){.group-list.full li{grid-template-columns:1fr}.group-list-meta{justify-content:flex-start}.user-card-head{align-items:flex-start;flex-direction:column}.user-profile-layout{grid-template-columns:1fr!important}}

.assignee-main.user-profile-link{display:grid;flex:1;min-width:0}.person-pill.user-profile-link{text-decoration:none;color:inherit}.person-pill.user-profile-link:hover{border-color:var(--lucerna-teal);background:rgba(120,196,206,.12)}

/* v1.3.0 account lifecycle & provisioning */
.approval-step{display:grid;gap:5px;padding:12px 14px;border:1px solid #e2ebe9;border-radius:11px;background:#fbfdfc}.approval-step.current{border-color:var(--brand);box-shadow:0 0 0 3px rgba(120,196,206,.12)}.approval-step small{color:var(--muted)}
.list-card{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;padding:12px;border:1px solid #e3ebe9;border-radius:11px}.list-card .subtle{font-size:11px;margin-top:3px}.inline-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.tag-list{display:flex;flex-wrap:wrap;gap:7px}.tag{display:inline-flex;gap:5px;align-items:center;padding:7px 10px;border:1px solid #dce8e5;border-radius:999px;background:#f8fbfa;font-size:12px}.compact-list{margin:0;padding-left:18px}.details-list{display:grid;grid-template-columns:minmax(120px,.42fr) minmax(0,1fr);gap:0;margin:0}.details-list dt,.details-list dd{padding:9px 0;border-bottom:1px solid #edf1f0}.details-list dt{font-weight:750;color:#4d6965}.details-list dd{margin:0;word-break:break-word}.input-group{display:flex;align-items:center;gap:8px}.input-group .input{flex:1}.align-start{align-items:start}.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.button-row{display:flex;gap:8px;flex-wrap:wrap}.mt-4{margin-top:24px}.btn-danger{background:#b42318;color:#fff;border-color:#b42318}.btn-danger:hover{background:#912018}.alert.success{background:#ecfdf3;border:1px solid #abefc6;border-radius:12px;padding:14px;color:#067647;margin-bottom:16px}
@media(max-width:900px){.grid-3{grid-template-columns:1fr}.details-list{grid-template-columns:1fr}.details-list dt{padding-bottom:2px}.details-list dd{padding-top:2px}.inline-form{grid-template-columns:1fr}}


/* v1.3.3 account management + agent hotfix */
.account-page-head{display:flex;justify-content:space-between;gap:24px;align-items:flex-start;margin-bottom:18px}.account-page-head h1{margin:3px 0 5px;font-size:28px;letter-spacing:-.02em}.account-page-head p{margin:0;max-width:780px;color:var(--muted)}.account-eyebrow{font-size:10px;font-weight:900;letter-spacing:.12em;color:#397d84}.account-primary-actions{display:flex;gap:9px;flex-wrap:wrap;justify-content:flex-end}.account-replacement-btn{background:#fff8e8;border-color:#f4d991;color:#8a5700}.account-replacement-btn:hover{background:#fff1c8;border-color:#edca66}.account-tabs{display:flex;gap:5px;border-bottom:1px solid var(--line);margin-bottom:18px}.account-tab{padding:10px 14px 11px;font-weight:750;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px}.account-tab:hover{color:var(--text)}.account-tab.active{color:#2f747b;border-bottom-color:var(--brand-dark)}.account-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px}.account-stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px;box-shadow:0 2px 8px rgba(16,24,40,.025)}.account-stat span{display:block;color:var(--muted);font-size:11px;font-weight:700}.account-stat strong{display:block;font-size:24px;line-height:1.15;margin-top:3px}.account-stat.replacement{background:#fffaf0;border-color:#f2dfad}.account-filter-card{margin-bottom:14px}.account-filter-grid{display:grid;grid-template-columns:minmax(250px,1.5fr) repeat(3,minmax(145px,.65fr)) auto;gap:12px;align-items:end}.account-filter-grid .field{margin:0}.account-filter-actions{display:flex;gap:7px;align-items:center}.account-list-card{overflow:hidden}.account-list-header{display:flex;justify-content:space-between;align-items:center;gap:15px}.account-user-list{display:grid}.account-user-row{display:grid;grid-template-columns:42px minmax(230px,1.25fr) minmax(190px,.9fr) minmax(115px,.55fr) auto 18px;gap:12px;align-items:center;padding:12px 16px;border-bottom:1px solid #edf1f0;transition:background .15s ease,border-color .15s ease}.account-user-row:last-child{border-bottom:0}.account-user-row:hover{background:#f7fbfa}.account-avatar{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:#e7f5f4;color:#2f7379;font-weight:850}.account-user-main,.account-user-meta{display:grid;min-width:0}.account-user-main strong,.account-user-main small,.account-user-meta strong,.account-user-meta small,.account-company{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.account-user-main strong{font-size:13px}.account-user-main small,.account-user-meta small{font-size:11px;color:var(--muted)}.account-user-meta strong{font-size:12px}.account-company{font-size:11px;color:#526763;font-weight:700}.account-user-flags{display:flex;gap:5px;justify-content:flex-end;flex-wrap:wrap}.badge-replacement{background:#fff5d9;color:#8a5700;border:1px solid #f0d48c}.badge-fixed{background:#edf8f6;color:#2a6964;border:1px solid #cfe8e3}.badge-inactive{background:#f2f4f7;color:#667085;border:1px solid #e4e7ec}.account-row-chevron{font-size:22px;color:#98a2b3}.account-status{white-space:nowrap}.account-status-completed{background:var(--success-bg);color:var(--success)}.account-status-failed,.account-status-rejected,.account-status-cancelled{background:var(--danger-bg);color:var(--danger)}.account-status-pending_approval,.account-status-queued,.account-status-running{background:var(--warning-bg);color:var(--warning)}.account-status-approved{background:var(--info-bg);color:var(--info)}.account-detail-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(300px,.75fr);gap:14px;align-items:start}.account-action-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.account-action-tile{display:grid;gap:4px;padding:13px 14px;border:1px solid #dce8e5;border-radius:11px;background:#fbfdfc}.account-action-tile:hover{border-color:var(--brand);background:#f3fbfa}.account-action-tile strong{font-size:12px}.account-action-tile span{font-size:10px;color:var(--muted)}.account-action-tile.danger{border-color:#f2cbc8;background:#fffafa}.account-action-tile.danger:hover{border-color:#df8d86}.account-group-cloud{display:flex;flex-wrap:wrap;gap:7px}.account-group-chip{display:inline-flex;padding:6px 9px;border-radius:999px;background:#f0f7f5;border:1px solid #dbeae7;color:#355f5a;font-size:10px;font-weight:700}.agent-admin-card{border:1px solid #dfe8e6;border-radius:12px;background:#fff;overflow:hidden;margin-bottom:10px}.agent-admin-card>summary{cursor:pointer;list-style:none;display:flex;justify-content:space-between;gap:14px;align-items:center;padding:13px 15px;font-weight:750}.agent-admin-card>summary::-webkit-details-marker{display:none}.agent-admin-card[open]>summary{border-bottom:1px solid #e8eeed;background:#fafcfc}.agent-admin-body{padding:15px}.security-confirm-box{padding:12px;background:#fff9e9;border:1px solid #f1dfad;border-radius:10px}.security-confirm-box label{font-weight:800;color:#765512}.agent-sensitive-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:14px}.danger-zone{padding:12px;background:#fff8f7;border:1px solid #f2cfcc;border-radius:10px}.danger-zone h4{color:var(--danger);margin:0 0 5px}.access-rule-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid #edf1f0}.access-rule-row:last-child{border-bottom:0}.access-rule-row small{display:block;color:var(--muted)}
@media(max-width:1180px){.account-filter-grid{grid-template-columns:1fr 1fr 1fr}.account-search-field{grid-column:1/-1}.account-filter-actions{grid-column:1/-1}.account-user-row{grid-template-columns:42px minmax(220px,1fr) minmax(160px,.8fr) auto 18px}.account-company{display:none}.account-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:800px){.account-page-head{flex-direction:column}.account-primary-actions{justify-content:flex-start}.account-filter-grid{grid-template-columns:1fr}.account-search-field,.account-filter-actions{grid-column:auto}.account-user-row{grid-template-columns:42px minmax(0,1fr) 18px;padding:11px 12px}.account-user-meta,.account-company{display:none}.account-user-flags{grid-column:2;justify-content:flex-start}.account-row-chevron{grid-column:3;grid-row:1/3}.account-stats{grid-template-columns:1fr 1fr}.account-detail-grid,.account-action-grid,.agent-sensitive-actions,.access-rule-row{grid-template-columns:1fr}.access-rule-row{align-items:start}.no-pad-mobile{padding-left:0!important;padding-right:0!important}}

/* v1.3.4 duidelijke account- en agentstatussen */
.badge-state-online,.badge-state-active{background:#ecfdf3!important;color:#027a48!important;border:1px solid #abefc6!important;font-weight:800}.badge-state-online:before,.badge-state-active:before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:#12b76a;margin-right:6px;box-shadow:0 0 0 3px rgba(18,183,106,.10)}.badge-state-offline,.badge-state-inactive{background:#fef3f2!important;color:#b42318!important;border:1px solid #fecdca!important;font-weight:800}.badge-state-offline:before,.badge-state-inactive:before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:#f04438;margin-right:6px;box-shadow:0 0 0 3px rgba(240,68,56,.09)}

/* Schoolgerichte provisioning configuratie */
.school-grid{align-items:stretch}.school-card{transition:.15s;min-height:150px}.school-card:hover{transform:translateY(-1px);box-shadow:var(--shadow);border-color:#b8dadd}.school-card-top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.school-add-card{border-style:dashed}.status-pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:4px 9px;font-size:11px;font-weight:750;white-space:nowrap;background:#f2f4f7;color:#475467}.status-pill>span{width:7px;height:7px;border-radius:50%;background:#98a2b3}.status-pill.is-ok{background:var(--success-bg);color:var(--success)}.status-pill.is-ok>span{background:#12b76a}.status-pill.is-bad{background:var(--danger-bg);color:var(--danger)}.status-pill.is-bad>span{background:#f04438}.status-pill.is-warn{background:var(--warning-bg);color:var(--warning)}.status-pill.is-warn>span{background:#f79009}.input-affix{display:flex;align-items:stretch}.input-affix .input{border-radius:9px 0 0 9px}.input-affix span{display:flex;align-items:center;padding:0 11px;border:1px solid #d0d5dd;border-left:0;border-radius:0 9px 9px 0;background:#f9fafb;color:var(--muted);white-space:nowrap}.check-picker{border:1px solid #d0d5dd;border-radius:10px;background:#fff;max-height:255px;overflow:auto;padding:5px}.check-picker .group-option{padding:8px;border-radius:7px;align-items:flex-start}.check-picker .group-option:hover{background:#f6f8f8}.check-picker .group-option span{display:grid;font-weight:650}.check-picker .group-option small{display:block;font-weight:400;word-break:break-all;color:var(--muted)}.approval-rows{display:grid;gap:8px}.approval-row{display:grid;grid-template-columns:80px 190px 110px minmax(190px,1fr) auto;gap:8px;align-items:center}.approval-row .actor-user,.approval-row .actor-group{min-width:0}.sticky-save{position:sticky;bottom:12px;z-index:5;background:rgba(255,255,255,.96);border:1px solid var(--line);border-radius:12px;padding:10px;box-shadow:var(--shadow);width:max-content;max-width:100%}.school-config-form>.card{margin-bottom:0}@media(max-width:1100px){.approval-row{grid-template-columns:70px 1fr 100px;}.approval-row .actor-group,.approval-row .actor-user{grid-column:1/4}.approval-row .remove-approval{grid-column:4}}@media(max-width:760px){.approval-row{grid-template-columns:1fr}.approval-row .actor-group,.approval-row .actor-user,.approval-row .remove-approval{grid-column:auto}.input-affix{flex-wrap:wrap}.input-affix .input{border-radius:9px}.input-affix span{border:0;padding:5px 0;background:transparent}}

/* 1.3.6 school-scoped account search dropdowns */
.ajax-search-wrap{position:relative}


/* 1.4.1 ticketbijlagen ZIP + schoolgebonden klassen */
.ticket-filter-toolbar{align-items:end}.ticket-filter-toolbar .field{margin:0}.ticket-view-field{flex:0 1 320px;min-width:260px}.ticket-search-field{flex:1 1 340px}.ticket-status-field{flex:0 1 210px;min-width:180px}.ticket-filter-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.attachment-gallery{display:grid!important;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:10px!important}.attachment-tile{border:1px solid var(--line);border-radius:10px;background:#fff;overflow:hidden;min-width:0}.attachment-tile.is-image{grid-row:span 2}.attachment-thumb{display:block;width:100%;height:150px;padding:0;border:0;background:#f4f6f8;cursor:zoom-in;overflow:hidden}.attachment-thumb img{display:block;width:100%;height:100%;object-fit:cover;transition:transform .18s ease}.attachment-thumb:hover img{transform:scale(1.025)}.attachment-main{width:100%;display:flex;gap:10px;align-items:center;text-align:left;border:0;background:#fff;padding:12px;cursor:pointer;color:inherit}.attachment-main:disabled{cursor:default}.attachment-main strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px}.attachment-main small{display:block;color:var(--muted);font-size:10px;margin-top:3px}.attachment-icon{min-width:48px;height:42px;border-radius:8px;background:#f2f4f7;display:grid;place-items:center;font-size:9px;font-weight:850;color:#475467}.attachment-actions{display:flex;gap:12px;align-items:center;padding:8px 10px;border-top:1px solid #eef1f5;font-size:11px}.attachment-actions a,.attachment-actions button{font-size:11px}.inline-attachment-zoom{cursor:zoom-in!important;max-width:100%}
.attachment-preview-modal[hidden]{display:none!important}.attachment-preview-modal{position:fixed;inset:0;z-index:10000;display:grid;place-items:center;padding:24px}.attachment-preview-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.74);backdrop-filter:blur(2px)}.attachment-preview-panel{position:relative;width:min(1200px,96vw);height:min(88vh,900px);background:#fff;border-radius:14px;box-shadow:0 24px 70px rgba(0,0,0,.32);display:grid;grid-template-rows:auto 1fr;overflow:hidden}.attachment-preview-header{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 14px;border-bottom:1px solid var(--line);background:#fff}.attachment-preview-header>strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-preview-body{min-height:0;background:#eef1f5;display:grid;place-items:center;overflow:auto}.attachment-preview-image{display:block;max-width:100%;max-height:100%;object-fit:contain;margin:auto}.attachment-preview-frame{width:100%;height:100%;border:0;background:#fff}.attachment-preview-media{max-width:96%;max-height:90%;margin:auto}.preview-open{overflow:hidden}
@media(max-width:760px){.ticket-filter-toolbar{display:grid;grid-template-columns:1fr}.ticket-view-field,.ticket-search-field,.ticket-status-field{min-width:0;max-width:none;width:100%}.attachment-gallery{grid-template-columns:1fr}.attachment-preview-modal{padding:8px}.attachment-preview-panel{width:100%;height:94vh;border-radius:10px}.attachment-preview-header{align-items:flex-start}.attachment-preview-header .toolbar{justify-content:flex-end}}

.ticket-attachment-indicator{display:inline-flex;align-items:center;gap:2px;margin-left:5px;color:#667085;font-size:13px;vertical-align:middle}.ticket-attachment-indicator small{font-size:9px;font-weight:800}.provisioning-group[hidden],[data-site-id][hidden]{display:none!important}

/* 1.4.15 - modulair beheercentrum */
.admin-navigation{margin:0 0 24px;display:grid;gap:10px}.admin-module-tabs{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:8px}.admin-module-tab{min-width:0;display:flex;align-items:center;gap:10px;padding:11px 12px;border:1px solid var(--line);border-radius:12px;background:#fff;transition:.15s;box-shadow:0 1px 3px rgba(16,24,40,.025)}.admin-module-tab:hover{border-color:#b8dfe3;background:#fbfefe}.admin-module-tab.active{border-color:#8bcbd2;background:#edf9fa;box-shadow:inset 0 0 0 1px rgba(120,196,206,.18)}.admin-module-icon{width:32px;height:32px;flex:0 0 32px;display:grid;place-items:center;border-radius:9px;background:#f2f6f6;color:#435456;font-size:17px;font-weight:800}.admin-module-tab.active .admin-module-icon{background:#dff2f3;color:#23575b}.admin-module-copy{min-width:0}.admin-module-copy strong,.admin-module-copy small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-module-copy strong{font-size:12px}.admin-module-copy small{font-size:10px;color:var(--muted);margin-top:1px}.admin-subnav{display:flex;align-items:center;gap:13px;padding:9px 12px;background:#fff;border:1px solid var(--line);border-radius:11px;overflow:auto}.admin-subnav-label{font-size:10px;text-transform:uppercase;letter-spacing:.07em;font-weight:800;color:#667085;padding-right:12px;border-right:1px solid var(--line);white-space:nowrap}.admin-subnav-links{display:flex;gap:4px;align-items:center;white-space:nowrap}.admin-subnav-links a{padding:6px 9px;border-radius:7px;font-size:12px;font-weight:650;color:#526064}.admin-subnav-links a:hover{background:#f5f8f8;color:#243234}.admin-subnav-links a.active{background:#e7f5f5;color:#23575b}.admin-page-tabs{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:0 0 18px;padding:8px;background:#f0f5f5;border:1px solid #dfe8e7;border-radius:12px}.admin-page-tabs a{padding:7px 10px;border-radius:8px;background:#fff;border:1px solid transparent;font-size:12px;font-weight:700;color:#4b5b5d}.admin-page-tabs a:hover{border-color:#b9dfe2;color:#23575b}.admin-page-tabs .danger-link{color:var(--danger)}.admin-page-tabs-scroll{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:thin}.admin-page-tabs-scroll a{white-space:nowrap}.admin-anchor{scroll-margin-top:86px}.admin-home-head{margin-bottom:18px}.admin-home-stats{margin-bottom:18px}.admin-hub-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.admin-hub-card{overflow:hidden}.admin-hub-card-accent{border-color:#b7dfe2}.admin-hub-card-head{display:flex;gap:13px;align-items:flex-start;padding:18px 19px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#fbfdfd)}.admin-hub-card-head h2{font-size:16px;margin:0 0 3px}.admin-hub-card-head p{margin:0;color:var(--muted);font-size:12px}.admin-hub-icon{width:38px;height:38px;flex:0 0 38px;display:grid;place-items:center;border-radius:10px;background:#e9f6f6;color:#2e686d;font-size:19px;font-weight:800}.admin-hub-links{display:grid;padding:8px}.admin-hub-links a{display:grid;gap:2px;padding:10px 11px;border-radius:9px}.admin-hub-links a:hover{background:#f5f9f8}.admin-hub-links strong{font-size:12px}.admin-hub-links span{font-size:11px;color:var(--muted)}.admin-hub-action{margin:0 8px 8px;padding:11px;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.admin-hub-action>div{display:grid}.admin-hub-action span{font-size:11px;color:var(--muted)}.admin-principles{display:flex;flex-wrap:wrap;gap:8px}.admin-principles span{padding:7px 9px;border-radius:999px;background:#f4f7f7;color:#526064;font-size:11px;font-weight:650}.admin-safety-card{box-shadow:none}.school-config-form>.card{scroll-margin-top:86px}
@media(max-width:1200px){.admin-module-tabs{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-hub-grid{grid-template-columns:1fr 1fr}}
@media(max-width:850px){.admin-module-tabs{display:flex;overflow-x:auto;padding-bottom:2px}.admin-module-tab{min-width:180px}.admin-subnav{align-items:flex-start}.admin-hub-grid{grid-template-columns:1fr}.admin-home-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:520px){.admin-navigation{margin-bottom:18px}.admin-module-tab{min-width:165px}.admin-page-tabs{flex-wrap:nowrap;overflow-x:auto}.admin-hub-action{align-items:flex-start;flex-direction:column}.admin-hub-action .btn{width:auto}.admin-home-stats{grid-template-columns:1fr}}

/* 1.5.1: compact quick actions on student account lists */
.account-quick-actions{display:flex;gap:.4rem;align-items:center;flex-wrap:wrap;min-width:250px}
.account-quick-actions form{margin:0}
.account-quick-actions .btn{white-space:nowrap}

/* 1.5.2: co-account quick actions + document workspace */
.account-quick-stack{gap:.45rem;min-width:300px}
.quick-coaccounts{border:1px solid #e2e8e6;border-radius:9px;background:#fbfcfb;padding:0}
.quick-coaccounts summary{cursor:pointer;list-style:none;padding:7px 9px;font-size:11px;font-weight:750;color:#4f5d5b}
.quick-coaccounts summary::-webkit-details-marker{display:none}
.quick-coaccounts[open] summary{border-bottom:1px solid #e8edec;background:#f6f9f8}
.quick-coaccounts>div{padding:8px}
.quick-coaccount-row{display:grid;gap:5px;padding:7px 0;border-bottom:1px solid #edf1f0}
.quick-coaccount-row:last-child{border-bottom:0}
.quick-document-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.quick-document-card{display:grid;gap:7px;border:1px solid #e4e9e7;border-left:4px solid var(--brand);border-radius:10px;padding:12px;background:#fbfdfc}
.quick-document-card:nth-child(3n+2){border-left-color:var(--brand-orange)}
.quick-document-card:nth-child(3n){border-left-color:var(--brand-lime)}
.pdf-template-editor{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,"Liberation Mono",monospace;font-size:12px;line-height:1.45;min-height:360px;tab-size:2}
.pdf-template-help{display:grid;gap:7px;padding:12px 14px;border:1px solid #dfe8e6;border-radius:10px;background:#f8fbfa;font-size:11px;color:#55615f}
.pdf-template-help code{background:#eef4f3;padding:1px 4px;border-radius:4px}
@media(max-width:900px){.quick-document-grid{grid-template-columns:1fr}.account-quick-stack{min-width:240px}}

/* 1.5.10 searchable directory controls */
.directory-live-results{position:relative;z-index:20;max-height:240px;overflow:auto;background:var(--surface,#fff);border:1px solid #cad3df;border-radius:8px;box-shadow:0 8px 20px #0002;padding:4px}
.directory-live-results[hidden]{display:none}
.directory-live-results .ajax-result{width:100%;display:block;text-align:left;border:0;background:transparent;padding:9px;cursor:pointer;overflow-wrap:anywhere}
.directory-live-results .ajax-result:hover,.directory-live-results .ajax-result:focus{background:#f1f5f9}

/* One row per Entra group; permission level is not shown twice. */
.group-permission-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 6px;border-bottom:1px solid var(--line, #e5e7eb)}
.group-permission-row span{min-width:0;overflow-wrap:anywhere;flex:1}
.group-permission-row span small{display:block;opacity:.65;font-size:.78em}
.group-permission-row select{width:auto;min-width:120px;max-width:45%}
.directory-select-search{margin-bottom:6px}

/* 1.5.11 - accountbeheer: readable widths, structured forms and visible navigation */
.page-account,.page-admin-provisioning{width:100%;max-width:1450px;margin-inline:auto;min-width:0}
.page-account>*,.page-admin-provisioning>*{min-width:0}
.page-account .account-page-head,.page-admin-provisioning .section-head{align-items:center;flex-wrap:wrap}
.page-account .account-page-head>div,.page-admin-provisioning .section-head>div{min-width:0;flex:1 1 350px}
.page-account .account-page-head h1,.page-admin-provisioning .section-head h1{line-height:1.2;letter-spacing:-.025em}
.page-account .card,.page-admin-provisioning .card{min-width:0;max-width:100%;overflow-wrap:anywhere;border-radius:14px}
.page-account .card-body,.page-admin-provisioning .card-body{min-width:0}
.page-account .account-filter-card,.page-account .account-list-card{max-width:1250px;margin-inline:auto}
.page-account .account-stats,.page-account .account-status-tabs,.page-account .account-page-head{max-width:1250px;margin-left:auto;margin-right:auto}
.page-account .account-filter-grid{grid-template-columns:minmax(190px,1.4fr) repeat(3,minmax(130px,1fr));align-items:end}
.page-account .account-filter-grid .account-filter-actions{grid-column:1/-1;justify-content:flex-end}
.page-account .account-filter-grid .field{min-width:0}
.page-account .account-stats{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}
.page-account .account-table{border-collapse:separate;border-spacing:0;min-width:900px;width:100%;font-size:12px}
.page-account .account-table thead th{position:sticky;top:0;z-index:1;background:#f5f8f8;color:#475467;font-size:11px;text-align:left;text-transform:uppercase;letter-spacing:.045em;padding:12px;white-space:nowrap;border-bottom:1px solid #dfe6e5}
.page-account .account-table tbody td{padding:12px;vertical-align:top;border-bottom:1px solid #eaf0ef}
.page-account .account-table tbody tr:hover{background:#f7fbfa}
.page-account .account-table tbody tr:last-child td{border-bottom:0}
.page-account .table-wrap{max-width:100%;overflow-x:auto;overflow-y:visible;border-radius:10px}
.page-account .account-quick-actions{min-width:0;max-width:300px}
.page-account .account-detail-grid{grid-template-columns:minmax(0,1.5fr) minmax(280px,.85fr)}
.page-admin-provisioning .school-config-form{width:100%;max-width:1250px;margin-inline:auto}
.page-admin-provisioning .school-config-form>.card{width:100%}
.page-admin-provisioning .school-config-form .grid>*{min-width:0}
.page-admin-provisioning .admin-page-tabs-scroll{position:sticky;top:64px;z-index:8;box-shadow:0 5px 20px rgba(16,24,40,.04);scrollbar-width:thin;background:#f3f8f7}
.page-admin-provisioning .admin-page-tabs-scroll a{flex:0 0 auto}
.page-admin-provisioning .card-header{align-items:flex-start;justify-content:space-between;flex-wrap:wrap}
.page-admin-provisioning .card-header>div{min-width:0}
.page-admin-provisioning .field input,.page-admin-provisioning .field select,.page-admin-provisioning .field textarea{min-width:0;max-width:100%}
.page-admin-provisioning .table-wrap{width:100%;max-width:100%;overflow-x:auto}
.page-admin-provisioning .button-row{align-items:center}
.page-admin-provisioning .directory-live-results{position:relative;width:100%;background:#fff;max-height:230px}
.page-admin-provisioning .ad-conflict-list{display:grid;gap:7px;margin-top:10px;padding:10px;border:1px solid #fedf89;border-radius:10px;background:#fffaf0}
.page-admin-provisioning .ad-conflict{border-top:1px solid #f5db9a;padding-top:8px;overflow-wrap:anywhere}
.page-admin-provisioning .ad-conflict small{display:block;margin-top:3px;line-height:1.5}
.nav-section{margin-top:13px;font-size:10px;letter-spacing:.1em;text-transform:uppercase;color:#cbd5e1}
.sidebar .nav{overflow-y:auto;min-height:0;scrollbar-width:thin}
.sidebar .nav>a{min-height:37px}
@media(max-width:1150px){.page-account .account-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.page-account .account-detail-grid{grid-template-columns:1fr}.page-admin-provisioning .school-config-form .grid-3{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:800px){.page-account,.page-admin-provisioning{padding:16px 12px}.page-account .account-filter-grid,.page-admin-provisioning .school-config-form .grid-2,.page-admin-provisioning .school-config-form .grid-3{grid-template-columns:1fr}.page-account .account-status-tabs{overflow-x:auto;white-space:nowrap}.page-account .account-page-head{gap:12px}.page-account .account-primary-actions{justify-content:flex-start}.page-admin-provisioning .admin-page-tabs-scroll{top:64px}.page-account .account-table{min-width:760px}.page-account .card-body,.page-admin-provisioning .card-body{padding:15px}}


/* 1.5.12 - SHELL FIX: the mobile backdrop is not a desktop grid item.
   Without this rule the third child (.main) is placed on grid row 2, below
   the 100vh sidebar; the page appears blank until the user scrolls. */
.app-shell>.sidebar{grid-column:1;grid-row:1}
.app-shell>.main{grid-column:2;grid-row:1;min-width:0;align-self:start}
.app-shell>.sidebar-backdrop{display:none;position:fixed;inset:0;width:100%;height:100%;border:0;padding:0;background:rgba(15,23,42,.48);z-index:19;cursor:pointer}
@media(max-width:800px){
  .app-shell>.main{grid-column:1;grid-row:1;width:100%}
  body.nav-open .app-shell>.sidebar-backdrop{display:block}
}


/* 1.5.13: consistent account centre width and resilient field/scroll containment. */
.page-admin-provisioning .school-config-form,
.page-admin-provisioning .school-config-form > .card,
.page-admin-provisioning .school-config-form > .sticky-save{box-sizing:border-box;width:100%;max-width:1250px;min-width:0;margin-inline:auto}
.page-admin-provisioning .school-config-form > .card{grid-column:1 / -1}
.page-admin-provisioning .card-body .grid{min-width:0;width:100%}
.page-admin-provisioning .card-body .grid > *{min-width:0;max-width:100%}
.page-admin-provisioning .card-body input,.page-admin-provisioning .card-body select,
.page-admin-provisioning .card-body textarea{max-width:100%;min-width:0}
.page-admin-provisioning .pdf-template-editor{display:block;width:100%;max-width:100%;overflow-x:auto}
.page-admin-provisioning #school-communication{max-width:1250px}
.page-admin-provisioning .school-config-form>.sticky-save{position:sticky;bottom:12px;justify-content:flex-end}
.department-switcher{display:flex;align-items:center;gap:8px;min-width:0}
.department-switcher .department-switcher-select{min-width:130px;max-width:240px}
.department-switcher-submit{flex:0 0 auto}
@media(max-width:800px){.department-switcher{flex:1 1 auto}.department-switcher .department-switcher-select{min-width:0;width:100%}.department-switcher-label{display:none}}

/* 1.5.15: compact, responsive document export and sync dashboard. */
.student-bulk-card{max-width:100%;overflow:hidden}.student-bulk-card .card-body{min-width:0}
.student-bulk-options{display:flex;flex-wrap:wrap;align-items:center;gap:12px 22px;padding:12px 15px;border:1px solid var(--line);border-radius:10px}
.student-bulk-options legend{padding:0 6px;font-size:12px;font-weight:750}
.student-bulk-options .checkbox{margin:0}.student-export-progress{max-width:100%}.student-export-progress progress{accent-color:var(--brand)}
.student-sync-grid .card{min-width:0}.student-sync-grid .card-body{height:100%;justify-content:space-between}
.account-table input[data-bulk-student]{width:18px;height:18px;accent-color:var(--brand)}
.account-table th:first-child,.account-table td:first-child{width:38px;min-width:38px;text-align:center}
@media(max-width:800px){.student-bulk-card .grid-3,.student-sync-grid{grid-template-columns:1fr}.student-bulk-options{display:grid;grid-template-columns:1fr 1fr}}
@media(max-width:450px){.student-bulk-options{grid-template-columns:1fr}}

.student-bulk-card [hidden],.student-export-progress [hidden]{display:none!important}
.student-export-duplex{align-self:center}.student-export-duplex .checkbox{align-items:flex-start}.student-export-duplex small{display:block;padding-left:25px}
/* 1.5.18 – compact sortable Service Desk listing and local Office previews */
.ticket-list-table{min-width:1100px}.ticket-list-table th{white-space:nowrap}.ticket-sort-link{display:inline-flex;align-items:center;gap:7px;color:inherit;text-decoration:none;padding:4px 0}.ticket-sort-link span{font-size:13px;color:#7b8795}.ticket-sort-link:hover,.ticket-sort-link:focus-visible,.ticket-sort-link.is-active{color:#155978;text-decoration:underline;text-underline-offset:3px}.ticket-sort-link.is-active span{color:#155978}
.office-preview{box-sizing:border-box;align-self:stretch;justify-self:stretch;padding:24px 30px;min-width:0;width:100%;height:100%;overflow:auto;background:#fff;color:#192a38}.office-preview-note{font-size:13px;color:#536979;border:1px solid #dbe6ec;background:#f4f9fb;padding:10px 14px;border-radius:8px;margin-bottom:20px}.office-preview-page{max-width:830px;margin:0 auto 22px;padding:28px;box-shadow:0 2px 12px #13253815;border:1px solid #e2e8ef;white-space:pre-wrap;line-height:1.6;overflow-wrap:anywhere}.office-preview-page h2{margin-top:0;font-size:18px}.office-preview-page p{margin:0 0 10px}.office-preview-sheet{margin:0 0 24px;overflow:auto}.office-preview-sheet h2{font-size:16px}.office-preview-table{border-collapse:collapse;min-width:max-content;font-size:13px}.office-preview-table th,.office-preview-table td{border:1px solid #dce5eb;padding:7px 10px;max-width:400px;min-width:64px;white-space:pre-wrap;overflow-wrap:anywhere;vertical-align:top}.office-preview-table th{background:#f1f5f8}.office-preview-error{padding:18px;background:#fff8eb;border:1px solid #eacc89;border-radius:9px}.office-preview-loading{margin:auto;color:#506675}
@media(max-width:760px){.office-preview{padding:12px}.office-preview-page{padding:14px}}

/* v1.5.19 — compact policy cards and the independent titular module */
.school-config-form,.account-profile-list{width:100%;max-width:1180px;margin-left:auto;margin-right:auto}
.account-profile-list .account-profile{min-width:0;overflow:hidden}
.account-profile-list .account-profile>.card-header{cursor:pointer;flex-wrap:wrap;background:linear-gradient(110deg,#fffdf6,#f4fbfb);border-left:5px solid #f4ad00}
.account-profile-list .account-profile>.card-header strong{font-size:15px;color:#27211f}
.account-profile-list .account-profile>.card-header .subtle{margin-left:auto;overflow-wrap:anywhere}
.account-profile-list .account-profile[open]>.card-header{border-left-color:#78cbd3}
.account-profile-list .profile-template-editor{border:1px solid #e3e8e9;border-radius:10px;padding:12px 15px;min-width:0}
.account-profile-list .profile-template-editor>summary{cursor:pointer;font-weight:700}
.account-profile-list .grid>*{min-width:0}
.account-profile-list code,.school-config-form code{overflow-wrap:anywhere;white-space:normal}
.account-profile-list .field>select[multiple]{min-height:146px}
.account-profile-list textarea{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px}
@media(max-width:800px){.school-config-form,.account-profile-list{max-width:100%}.account-profile-list .account-profile>.card-header .subtle{margin-left:0;width:100%}}

/* Lucerna 1.5.26: paginated management lists and header notification inbox */
.luc-pagination{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:1rem 0;flex-wrap:wrap}
.luc-pagination [aria-disabled="true"]{opacity:.4;pointer-events:none}
.luc-notifications{position:relative;z-index:45}
.luc-notifications summary{display:flex;align-items:center;justify-content:center;gap:.35rem;cursor:pointer;list-style:none;min-width:2.4rem;min-height:2.4rem;border:1px solid var(--border,#ddd);border-radius:10px;font-size:1.35rem;background:var(--surface,#fff)}
.luc-notifications summary::-webkit-details-marker{display:none}
.luc-notification-count{display:inline-flex;align-items:center;justify-content:center;min-width:1.1rem;height:1.1rem;padding:0 .2rem;font-size:.65rem;border-radius:999px;color:#fff;background:#c5283d}
.luc-notification-popover{position:absolute;top:calc(100% + .5rem);right:0;min-width:min(390px,calc(100vw - 1rem));max-height:70vh;overflow-y:auto;background:var(--surface,#fff);color:var(--text,#17283b);border:1px solid var(--border,#ddd);border-radius:14px;box-shadow:0 12px 35px #15233d25;z-index:100;padding:.75rem}
.luc-notification-heading{display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:.4rem .6rem .7rem}
.luc-notification-row{display:flex;align-items:center;justify-content:space-between;gap:1rem;border-bottom:1px solid var(--border,#e5e5e5);padding:.85rem .5rem}
.luc-notification-row.is-unread{background:color-mix(in srgb,var(--primary,#165fab) 8%,transparent)}
.luc-notification-row p{margin:.3rem 0 0}.luc-notification-row:last-child{border:0}
.luc-notification-row strong{display:block;margin-top:.25rem}
.luc-notification-row .badge{display:inline-block}
.luc-notification-popover .luc-notification-row{padding:.65rem .4rem;font-size:.85rem}
.luc-notification-popover .luc-notification-row a{display:inline-block;margin-top:.2rem}
@media(max-width:560px){.luc-notification-popover{right:-3rem;min-width:min(340px,calc(100vw - .8rem))}.luc-notification-row{align-items:flex-start}}

/* QR identification and card document management (1.5.28) */
.student-card-preview{display:flex;align-items:center;flex-wrap:wrap;gap:1.5rem;padding:1rem;border:1px solid var(--line,#dae4e8);border-radius:14px;background:var(--surface,#f7fbfc)}.student-card-preview img{display:block;background:white;border-radius:12px;border:1px solid #dae4e8;padding:8px;max-width:100%;height:auto}.student-card-preview .stack{flex:1;min-width:240px}

/* Student export wizard: one workflow at a time. */
.student-export-wizard [hidden]{display:none!important}
.student-wizard-progress{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}
.student-wizard-progress span{padding:8px 13px;border-radius:999px;border:1px solid #d6e3e5;background:#f6fafa;color:#5e6d73;font-weight:700;font-size:12px}
.student-wizard-progress .is-active{background:#1b2a34;color:#fff;border-color:#1b2a34}
.student-wizard-progress .is-done{background:#e8f9fa;color:#126e7a;border-color:#a5dde2}
.student-wizard-section{padding:20px;border:1px solid #dfebed;border-radius:14px;background:#fff}
.student-wizard-section h4{font-size:18px;margin:0 0 10px}
.student-wizard-choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:14px 0}
.student-wizard-choice{display:flex;align-items:flex-start;gap:12px;padding:18px;border:1px solid #d3e2e5;border-radius:13px;cursor:pointer;background:#fafdfe}
.student-wizard-choice:has(input:checked){border:2px solid #26a9b8;background:#edfafa;padding:17px}
.student-wizard-choice input{margin-top:4px}
.student-wizard-choice strong{display:block;margin-bottom:5px;font-size:15px}
.student-wizard-choice small{display:block;color:#63737b;line-height:1.5}
.student-export-wizard .student-wizard-nav{padding-top:8px;border-top:1px solid #e3e9eb}
@media(max-width:720px){.student-wizard-choices{grid-template-columns:1fr}.student-wizard-section{padding:14px}}
/* Staff account wizard: independent of the students export wizard. */
.account-wizard-progress{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:.45rem;margin-bottom:1rem}
.account-wizard-progress-item{min-width:0;border:1px solid var(--border-color,#d7e2e7);border-radius:12px;background:var(--surface,#fff);padding:.65rem .25rem;display:flex;flex-direction:column;align-items:center;gap:.4rem;cursor:pointer;color:inherit}
.account-wizard-progress-item>span{display:grid;place-items:center;width:1.8rem;height:1.8rem;border-radius:50%;background:#e9f5f6;color:#17697a;font-weight:700}
.account-wizard-progress-item small{font-size:.72rem;text-align:center;line-height:1.3}
.account-wizard-progress-item[aria-current="step"]{border:2px solid #2698aa;background:#effbfc}
.account-wizard-progress-item[aria-current="step"]>span{background:#187c8b;color:#fff}
.account-wizard-progress-item:disabled{cursor:not-allowed;opacity:.5}
.account-wizard-actions{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:.7rem;padding:1rem;background:var(--surface,#fff);border:1px solid var(--border-color,#d7e2e7);border-radius:12px}
.account-wizard-summary{background:#f7fbfc;border:1px solid #c9e6eb;border-radius:10px;padding:.85rem}
.account-wizard-overview{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.6rem 1.5rem;margin:0}
.account-wizard-overview div{padding-bottom:.5rem;border-bottom:1px solid #d7e9ec;min-width:0}
.account-wizard-overview dt{color:#546976;font-size:.78rem}
.account-wizard-overview dd{margin:.15rem 0 0;overflow-wrap:anywhere;font-weight:600}
@media(max-width:800px){.account-wizard-progress{grid-template-columns:repeat(4,minmax(0,1fr))}.account-wizard-overview{grid-template-columns:1fr}}
@media(max-width:540px){.account-wizard-progress{grid-template-columns:repeat(2,minmax(0,1fr))}}
[data-account-wizard] [hidden],.account-wizard-progress [hidden]{display:none !important}

/* Accountwizard 1.6.0-rc3: focus, readable steps, responsive controls. */
.wizard-intro{padding:1.35rem 1.5rem;background:linear-gradient(116deg,#173241,#244b5a);color:#fff;border-radius:16px;display:flex;align-items:center;justify-content:space-between;gap:1rem}
.wizard-intro h2{margin:.2rem 0 .35rem;font-size:1.45rem;color:#fff}.wizard-intro p{margin:0;max-width:65ch;color:#d7e9ee;line-height:1.55}
.wizard-kicker{font-weight:800;letter-spacing:.13em;color:#89dfec;font-size:.7rem}
.wizard-progress-meter{width:112px;height:8px;border-radius:99px;background:#476977;flex-shrink:0;overflow:hidden}
.wizard-progress-meter span{height:100%;display:block;background:#77dce8;transition:width .2s ease;width:14.2%}
.account-wizard-progress{margin-top:.75rem;gap:.35rem}
.account-wizard-progress-item{padding:.7rem .35rem;border-radius:10px;text-align:center;gap:.3rem;min-height:78px}
.account-wizard-progress-item:disabled{opacity:.6}
.account-wizard-progress-item[aria-current="step"]{box-shadow:0 2px 0 #26a9b8;border-width:1px}
.account-wizard-actions{position:sticky;bottom:.5rem;z-index:5;box-shadow:0 10px 30px #1534431a;border-color:#bedfe5}
.account-admin-simple-toolbar{border:1px solid #bcdde4;background:#f3fbfc;border-radius:14px;padding:1rem 1.25rem;display:flex;align-items:center;justify-content:space-between;gap:1rem;margin:.75rem 0 1.25rem}
.account-admin-simple-toolbar p{margin:0;color:#385566;line-height:1.5}
.account-admin-simple-toolbar button{white-space:nowrap}
@media(max-width:720px){.wizard-intro{padding:1rem;display:block}.wizard-progress-meter{margin-top:.9rem;width:100%}.account-admin-simple-toolbar{flex-direction:column;align-items:stretch}.account-wizard-actions{bottom:0}}

.account-admin-hidden{display:none!important}

/* v31: school-scoped choices, responsive and readable without nested scroll regions. */
.scope-choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.6rem 1.4rem}.scope-category{grid-column:1/-1;margin-top:.65rem;font-size:.9rem}.scope-subject{padding:.5rem 0;border-bottom:1px solid var(--border,#e5e7eb)}.scope-card .checkbox{align-items:flex-start;flex-wrap:wrap}.scope-card small{display:block}.scope-card .card-header{gap:.8rem}.scope-ledger td{vertical-align:top}.scope-ledger .badge{white-space:normal}@media(max-width:720px){.scope-choice-grid{grid-template-columns:1fr}.scope-ledger{font-size:.88rem}}

/* RC7 HF3: execution is a full-width timeline; tables scroll rather than splitting IDs. */
.account-execution-table{min-width:820px}.account-execution-table th,.account-execution-table td:not(:last-child){white-space:nowrap}.account-execution-table td:last-child{min-width:150px;overflow-wrap:anywhere}.account-audit-table{min-width:740px}.account-audit-table th{white-space:nowrap}.account-audit-table td:last-child{overflow-wrap:anywhere}

.account-request-summary .card-header{flex-wrap:wrap;align-items:flex-start;gap:.6rem}.account-request-summary .card-header h3{flex-shrink:0}.account-request-summary .badge{white-space:normal;line-height:1.5}